Frequently Asked Questions
Everything you need to know about Neutral Ground's timeless essentials.
What is the Neutral Ground philosophy on materials?
We prioritize high-quality, sustainable fabrics like organic cotton, linen, and recycled polyester to ensure our pieces are both durable and environmentally conscious.
How long will it take for my order to arrive?
Standard shipping typically takes 3-7 business days within the continental US. International shipping times vary by location but generally range from 7-14 business days.
What is your return and exchange policy?
We offer a 30-day return window for all unworn and unwashed items with original tags attached. Exchanges are free, while returns for refund incur a small shipping fee.
How do I ensure I choose the right size?
Each product page features a detailed size guide with specific measurements. If you are between sizes, we recommend sizing up for a relaxed fit or sizing down for a tailored look.
Do you restock items that are sold out?
To minimize waste, we produce in limited runs. However, we do occasionally restock core essentials. You can sign up for 'Back in Stock' notifications on any product page.
Which payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express), PayPal, Apple Pay, and interest-free installment plans through Klarna and Afterpay.